FAQS

How do I start an order?

When you find a product you’d like, select “add to cart” to reserve it. After you’ve finished browsing, click the shopping bag icon to review your selections. Then, hit “Checkout” — a secure, guided process will walk you through the rest.

Can I add items to an existing order?

It may be possible to include extra items, but only if your order hasn’t left our facility yet. Reach out to customer service as soon as you can. Once dispatch has occurred, no further modifications can be made.

Can I use a different billing address?

Yes, during checkout you’ll provide a shipping address, and you can also specify a separate billing address. The checkout flow includes this option directly, so you don’t need to take any additional steps.

How do I know where my package is?

We’ll send a confirmation email the moment your order departs our warehouse. That delivery confirmation email lets you trace your shipment, and you can expect it to arrive within the advertised timescale.

Still need help?

For any other questions, reach out to [email protected].